Refund policy

Return & Refund Policy

We want you to love your purchase from Sincerely Monae Boutique. Please review our return policy before placing your order.

Returns

We accept eligible return requests within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition with all original tags and packaging.

To request a return, please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Final Sale Items

Clearance items, gift cards, beauty and skincare products, intimate items, and items marked “Final Sale” are not eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Order Changes & Cancellations

Because orders may be submitted to our fulfillment partners shortly after purchase, we cannot guarantee that an order can be changed or canceled once it has been placed. Contact us as soon as possible if you need assistance.

Sizing

Please review the product description and available sizing information carefully before ordering. Sizing and fit may vary by style or manufacturer.

Questions

If you have questions about a return or an order, please contact Sincerely Monae Boutique through the contact information provided on our website.